IoSCM Level 3 Certificate in Management and Leadership

Is this course suitable for me?

The Institute of Supply Chain Management (IoSCM) offer every student much more than just a qualification; they provide the opportunity to grow, learn and progress as a professional. Setting the standard for the wider supply chain, the Level 3 Certificate in Management and Leadership is a highly sought after qualification.

The IoSCM Level 3 Certificate in Management and Leadership is designed for team leaders and supervisors who have experience but perhaps no formal qualifications as evidence for their skills and capabilities. It’s also suited to those looking to move up to the next level of management within their organisation.

Developed for a range of industries, IoSCM management qualifications allow you to fully customise your distance learning course to meet your professional needs. With the IoSCM Level 3 Certificate, you will study mandatory, management-focused units through which you’ll understand a range of business structures and key business functions as well as the importance of planning, communication and human resource principles within an organisation.

You can then choose from a selection of optional industry specific units, so whether you’re an aspiring leader in manufacturing, purchasing or ports and shipping, you can tailor your Level 3 Certificate in Management and Leadership to suit each sector, gaining relevant and transferable management skills applicable to you and your organisation.

Our guarantee

Course content

To successfully achieve the IoSCM Level 3 Certificate in Management and Leadership you will be required to complete one core unit and two optional units.

If you’d like to complete additional units, you can do so by choosing the Diploma level.

CORE UNITS

Business – 10 Unit Credit Values

• Understand a range of business structures and key business functions
• Understand the legislative issues impacting on organisations
• Understand how to carry out and review health and safety risk assessments
• Understand different types of business communication
• Understand the importance of business planning
• Understand the part human resources plays in a business

Business Improvement Techniques – 10 Unit Credit Values

• Understand the need and application of business improvement within organisations
• Understand the need for training plans in order to identify workplace requirements for improvement
• Understand how to identify the resource requirements, timescales, roles and responsibilities and how to evaluate improvement activities
• Understand the importance of communicating business improvement plans to stakeholders

OPTIONAL UNITS

Leadership – 10 Unit Credit Values

• Understand the attributes and skills of a leader
• Understand leadership styles
• Understand how to develop personal skills to be an effective leader
• Understand the key features of the theories of motivation in a team
• Understand most common challenges that team leaders face

Improving Team Performance – 10 Unit Credit Values

• Understand theory associated with teams and team development
• Understand how to identify ways to develop teams
• Understand how to lead a team building activity
• Understand how to identify and deal with the barriers to team effectiveness

Customer Service – 10 Unit Credit Values

• Understand how to identify both internal and external customers
• Understand how to analyse the concept of ‘Moments of Truth’ in relation to the service cycle
• Understand how to enhance the customer service experience
• Understand the importance of having policies and procedures to deal with customer complaints

HR Management – 10 Unit Credit Values

• Understand the part that human resources plays in a business
• Understand the role of human resources in the  recruitment process
• Understand employee performance management

Warehousing Operations – 10 Unit Credit Values

• Understand the principles and operations of warehouses
• Understand how to identify the factors that affect the safe operations of a warehouse
• Understand the financial and logistics aspects concerned in warehousing
• Understand how to produce a plan for the receipt and storage of goods

Transport Planning Operations – 10 Unit Credit Values

• Understand the role transport plays
• Understand transport policy in relation to current legislation provided within own country
• Understand the use of standardised transport equipment used in logistics
• Understand the links between transport planning and external influences
• Understand how the needs and demand for movement of goods are measured

Supply Chain Operations – 10 Unit Credit Values

• Understand the concept of a supply chain
• Understand the importance of supply chain management
• Understand how to identify risks encountered within a supply chain
• Understand the concept of lean within a supply chain

Purchasing Processes – 10 Unit Credit Values

• Understand how to put purchasing into context
• Understand how external factors impact the purchasing process
• Understand operational requirements of the purchasing function
• Understand how to source suppliers

Ports and Shipping – 10 Unit Credit Values

• Understand the importance of different types of ports
• Understand the role of shipping on an international scale
• Understand the main aspects of port development
• Understand the importance of port infrastructure and equipment requirements

Manufacturing and Production – 10 Unit Credit Values

• Understand how manufacturing and production processes are organised
• Understand the techniques used to plan production
• Understand how a business monitors the quality and efficiency of activities in production
• Understand how technology developments impact on production
• Understand how external factors impact on production activities

Logistics – 10 Unit Credit Values

• Understand the importance of logistics
• Understand how to identify the factors that influence logistics
• Understand the importance of appropriate requirements for the development, monitoring and control of logistics protocols

Inventory Processes – 10 Unit Credit Values

• Understand inventory and the associated process
• Understand stock and the associated processes
• Understand the financial value of holding inventory
• Understand inventory systems
• Understand how modern inventory systems can improve the control of stock

Freight – 10 Unit Credit Values

• Understand the role of freight within the supply chain
• Understand how freight operation planning varies for different modes of transport
• Understand how freight operations are regulated
• Understand freight performance control techniques

Frequently Asked Questions