FREEPHONE 
The Institute of Supply Chain Management (IoSCM) is the leading provider of supply chain management qualifications globally.
In order to achieve high levels of customer satisfaction, logistics operations need to be effective and efficient to consistently achieve the standards that modern consumers expect, as standard. Whilst it is easy to provide a high quality service initially, maintaining that standard, and continuously improving it, is a much greater challenge. Rising costs can quickly escalate and force you to rethink how you maintain high levels of customer service without sacrificing service levels or increasing your logistics operations budget or charging your consumer more.
Who is it for?
As the pace of change across the supply chain is ever increasing, refreshing and developing your knowledge and skills to adapt to these changes is more important than ever. IoSCM understands that not everyone has the time or requirement to study a full qualification and therefore they have created a fantastic range of bite-size online training programmes. Created by Industry experts each of the courses have been designed to give you a great understanding of a particular topic or function from across the supply chain. Ideal for those looking to learn about a new area or to refresh and expand your existing knowledge to help you advance within your chosen profession without the restrictions of studying for a full qualification.
Learner Outcomes
The ‘Importance of improving the quality of Logistics operations’ bite-size course has been designed and developed to provide you with an understanding of why it is so important to continuously keep the quality of your logistics operation to a high standard and how to ensure the service you offer exceeds the expectations of the customer.
The online bite-size course has been written and developed by experts with combined experience, totalling decades, of working in logistics, operations and the wider supply chain industry. Using first-hand knowledge and experience of logistics operations requirements and functions, within modern business, the introductory course has been written to support you with expanding your understanding of:
- The different options available to improve your logistics operations
- What outsourcing, reverse logistics and sustainable logistics are, and how they’re used for quality purposes
- How to ensure Total Quality Management (TQM) is to be followed and how it is to be maintained
- Why quality inspections are so important, and what they may involve. You will also learn what might happen if the required specifications are not met during an inspection
- The different ways in which you can improve the quality of a logistics operation and understand how the changes will impact on the customer.
The course is designed to give you a detailed introduction to, and understanding of, how to implement high quality standards, how to maintain them, using a variety of methods and what to expect during a quality inspection of logistics operations within the supply chain.
The course begins by exploring what is meant by ‘Options for improving logistics operations’ which covers subjects such as outsourcing, reverse logistics and sustainable logistics.
The second topic of the course focuses on the ‘Quality management in logistics operations which will cover quality, how to increase and maintain the higher levels of quality across your logistics services, what quality inspections are, how to prepare for one and how to demonstrate your capabilities.
The course concludes by looking at ‘Improving the quality of logistics operations’. This topic is the most in-depth part of the course, covering topics such as; continuous improvement, process mapping, root cause analysis, The Fishbone Diagram, PDCA and The Logistics Strategy.
The bite-size course is an online interactive learning programme, broken down into informative topics to help you progress through the course in a user-friendly way. Throughout your learning, you can use the self-test questions to cement your understanding and can pause and resume your studies whenever it is convenient.
On average the course takes three to four hours to complete, making it the perfect learning tool for Professionals with busy lives. In addition to the reading materials, you will find videos and info graphics throughout your course to provide you with further insight into the topic you are studying.
End of Course Assessment
To enhance your learning journey and to ensure you have a firm understanding of the topics covered within your chosen course, we have included a number of self-test questions, with are easily accessible throughout your studies. The self-test questions can be answered whenever you choose and as often as you require. Designed to help you re-cap on the subjects covered within each topic, the self-test questions also demonstrate to IoSCM that you can now successfully implement your new knowledge within the workplace, achieving the standards required to meet the demands of the modern workplace. In order to complete your bite-size studies and receive your certificate you need to achieve an overall score of 80% + on the questions. Don’t worry if you don’t achieve this on your first attempt, simply revisit the topic, refresh your knowledge and try again.
Once you have achieved the required score you have successfully completed your bite-size studies with IoSCM. Your IoSCM certificate is now available for you to download and will make a great addition to your C.V. To further support you with your professional development you can refer back to the course and continue to use the self test questions as and when you need to.