The Study Support Team at DLC Training plays a key role in ensuring learners’ success throughout their online learning journey. After enrolment, they are the main point of contact for new learners, providing essential guidance to help them begin their studies. Below, we’ll outline the key responsibilities of our Study Support Advisors and explain how their ongoing support is crucial to achieving success.

What Do Study Support Advisors Do?

The primary role of our Study Support Advisors is to guide learners towards success. They do this by offering the support and resources necessary for learners to successfully complete their qualifications. Since our courses are online, their role is especially important in ensuring that you have everything you need to succeed throughout your learning journey.

Once you’ve completed your enrolment with DLC Training, a team member will schedule a time to guide you through the process of getting started on your course. With their expertise and dedication to helping you succeed, they will walk you through everything you need to know. Our Study Support Team is highly knowledgeable and ready to assist. They can help with everything from navigating the online learning platform to submitting your assessments – and beyond!

If you have questions about the learning process, your Study Support Advisor is the ideal person to reach out to. Their goal is to support you every step of the way, so they are always happy to assist with queries.

Starting a new course can be daunting, but that’s where Study Support Advisors come in. They provide you with all the information you need, making the process smoother and less overwhelming. From explaining course expectations to guiding you through the tools and resources available, they ensure you feel confident and supported as you begin your learning journey. With their help, you can focus on what matters most — achieving your goals and completing your course successfully.

Members of the Study Support Team

DLC Training’s Study Support Team is made up of experienced professionals with diverse expertise and a broad range of knowledge. Courtney, one of our lead Study Support Advisors, has extensive experience with helping individuals achieve their professional development goals.

When asked about her favourite part of the role, Courtney shared, “As a Study Support Advisor, my favourite part of the role is being able to guide learners through their online journey, helping them overcome challenges and celebrating their successes along the way. Seeing their confidence grow as they achieve their goals is also incredibly rewarding.”

We also spoke with Bernadette, another valued team member, about her favourite aspects of her role. She shared, “My favourite part of being a Study Support Advisor is speaking with learners and seeing how motivated they are to achieve their goals. It’s fulfilling to know that I’m a part of their journey, helping them achieve their qualifications and ultimately the next step in their careers.”

Speaking With the Team

When you enrol on a course with DLC Training, you will be allocated your own dedicated Study Support Advisor. However, you can also speak to other members of the team if required. They will be on hand to speak to throughout your studies and can be contacted through telephone and email. You can also schedule a video call for a more personal, face-to-face interaction.

All our courses are online, offering learners the opportunity to study at their own pace. To learn more about studying with DLC Training, contact us today.